We value "connections" with local communities
From our founding in 1819 (2nd year of Bunsei) to today, we have consistently worked with local communities to value "contribution to regional development" and "customer first".
It is said that 2025 will be the time of "growth and fruitfulness" for the Chinese zodiac sign, and that the efforts we have accumulated so far will sprout and blossom.
The environment surrounding us is becoming even more complex and difficult to predict the future, but in order to respond to the increasingly diverse needs of customers, we will strive to create attractive products, things, and systems that match the times.
The store theme for this year, the final year of the medium-term management plan, was "HAPPY CROSSING." We intend to further increase the speed of structural reforms throughout the Group so that the three key strategies we have implemented over the previous two years, “building relationships with customers”, “utilization of digital and content”, and “human resource development” will be intersected, and the effect will be maximized.
In terms of service initiatives utilizing digital tools, in addition to disseminating information such as event announcements via SNS, we will also link existing F-cards with apps and LINE to provide communication that matches the tastes and preferences of each customer.
On the other hand, in the era of efficient digital era, we will value customer service and store creation that feel the warmth of a department store. We will promote the development of specialists with a wealth of product knowledge and high sales skills, as well as create an in-store environment by giving consideration to the elderly and disabled and making it barrier-free, so that customers can feel safe and trust.
Going forward, we will continue to deepen our connections with various people, including business partner companies, local producers, and local shopping streets, as well as "connections" with customers, and as a department store rooted in the community, we will continue to be a "crossing store" where smiles come and go. In addition, we will contribute to the creation of a city with diversity that makes it easy for everyone to live in happiness.
I pray that 2025 will be a happy year for you.
January, 2025
Fujisaki Corporation
President and Representative Director
